Sending Messages and Files

Sending a Message

1. Select a conversation from the sidebar
2. Type your message in the text box at the bottom
3. Press Enter to send (use Shift+Enter for a new line)

Starting a New Conversation

To send a direct message to a colleague:

1. Click the New Message button (message icon with a plus) at the top of the chat sidebar
2. Search for and select a team member
3. A new DM conversation opens

Sending Files

You can share files directly in chat:

1. Click the attachment button next to the text input
2. Select a file from your computer
3. Optionally add a caption
4. Click Send

Supported files: Images (JPEG, PNG, GIF, WebP), PDFs, Word, Excel, PowerPoint, text, CSV, and ZIP files. Maximum size: 25 MB.

Image files show an inline preview in the conversation.

Typing Indicators

When someone is typing a message, you’ll see their name with “is typing…” below the conversation header. This updates in real time.

Notifications

Bormell notifies you of new messages differently depending on where you are:

• On the Chat page — no notification; you see messages as they arrive
• On any other page — a toast notification appears with the sender’s name and a preview of the message, plus a View button to jump to Chat
• Tab in the background — a browser notification appears with the sender’s name only (no message content, to protect patient privacy)

The first time you use Chat, your browser will ask for permission to show notifications. Allow it to stay informed when you’re working in other modules.